UK INTRO-AQUAREA GEN 24 - Flipbook - Page 102
Warranty terms and conditions
Please speak to us about on site training courses.
3
5
7
The Standard warranty
3 years parts and labour
(A2W exc. Labour).
· The unit should be installed by a
competent person
· The installation instructions
supplied with the unit must be
followed
· Annual maintenance records must
be kept
The Extended warranty
5 years parts and labour.
· The unit should be installed by a
competent person
· The installation instructions
supplied with the unit must be
followed
· Annual maintenance records must
be kept
· The installer must have completed
the relevant Panasonic training
· The installer must register the unit
on PRO Club (VRF and A2W units
require additional commissioning
documentation uploading onto
PRO Club)
The Extended+ warranty
7 years parts and labour.
· The unit should be installed by a
competent person
· The installation instructions supplied
with the unit must be followed
· Annual maintenance records must
be kept
· The installer must be a current
PRO Partner or Elite PRO Partner
and must have completed the
relevant Panasonic training
· The Installer must register the unit
on PRO Club (VRF and A2W units
require additional commissioning
documentation uploading onto
PRO Club
· A2W units must be installed with a
CZ-TAW1C adapter
* CZ-TAW1B Installation is mandatory on all Air to Water installations for 7 year warranty to be granted. For retrofit installations, the CZ-TAW1B must be installed and the smart cloud service activated. For new
build installations, smart cloud activation is not mandatory for the 7 year warranty to be granted.
Where do I register my unit for warranty?
Warranty registration can be completed through the PRO Club platform, or for
PRO Partners via the 24 hour support centre via e‑mail: propartner.uk@eu.panasonic.com
or phone 01189 287 569.
Spare parts ordering - in warranty requests.
· Ring the air to water technical service support line on: 01707 378670 to diagnose the issue
and receive a warranty request code
· Receive and complete the in warranty spare parts form as provided by the technical team
· Complete and return the form to the following inbox: uk-aircon-service@eu.panasonic.com
· The spare part request is processed and the item(s) distributed
Our commitment to quality extends far beyond our products, which is why we
have developed a partner scheme designed to support installers who love our
solutions as much as we do.
To find out more about how you can become a Panasonic PRO Partner and have accesses to
a complete range of benefits including extended warranty, business support and reward
points, click on the link below:
www.aircon.panasonic.eu/GB_en/propartner
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