UK INTRO-AQUAREA GEN 24 - Flipbook - Page 25
AQUAREA
AQUAREA INDEX
Aquarea Service Cloud
With the Aquarea Service Cloud, installers can remotely take care of their
customers’ heating systems. It saves time and money and shortens the
response time, thus increasing the customers’ satisfaction.
WATCH
DEMO
Time and
cost saving.
Remote system adjustment.
Remote diagnosis. One visit,
spare part in hand.
Increased customer
satisfaction.
Faster service. Time saving
(less number of visits).
The real remote maintenance made simple
· Global view at a glance
· Heat pump information and settings
· Error log history
· Statistics always available
Home page.
Status of connected users at a
glance. 2 view options: map
view or list view.
Status tab.
Current status of unit with a
maximum 28 parameters.
Statistics tab.
Customisable statistics of a
maximum of 71 parameters.
Available anytime with the
information of the last 7 days.
Settings tab.
Most of the user and installer
settings can be done remotely.
Activation of the Aquarea Service Cloud. Requirements
1. End user: Aquarea Heat Pumps connected to Aquarea Smart Cloud
End user registration: https://aquarea-smart.panasonic.com/
2. Installer/maintenance company: Service ID
Installer registration: https://aquarea-service.panasonic.com/
Connecting the unit to the Aquarea Service Cloud.
The process can be initiated by the end user or by the installer.
The end user can select and change the installer’s level of control anytime (4 levels).
Acceptance
End user
Log-in Aquarea
Smart Cloud
Fill application form
for Aquarea Service
Cloud
Automatic email
Installer
Click link in email
Accept
Initiator
end user
or
installer
4Activated
Installer
Log-in Aquarea
Service Cloud
Register end user
request
Automatic email
End user
Click link in email
Accept
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